Account

No password field. The email is the key.

Type your email address, press Send sign-in link, then open the email and click the link. That is the whole sign-in. There is nothing to remember and nothing to reset. If the email has not arrived, work down the checks below in order — the first two account for most of it.

Sign inLost your authenticator?
How it works

Three steps, no password

The screen says it plainly: “We'll email you a one-time link. No password needed.”

1

Open the right sign-in page

If you own the account, sign in on app.orcalinq.com. If you are a team member who answers handed-off chats, sign in on agents.orcalinq.com. Both pages have a grey “Wrong place?”box at the bottom with a link across to the other one, so a wrong turn costs one click.

Signing in at the wrong one is not fatal. If your account is a member account, the owner dashboard hands you over to the team portal by itself.

2

Type your email and press “Send sign-in link”

The screen then reads “Check your email” and names the address it used. Read that address back to yourself — it is the one place a typo shows up.

3

Open the email and click the link

The subject line begins “Sign in to”. The email says the linkexpires and can only be used once, and names the exact window — it is minutes, not hours, so click it while you are still at your desk. You will see “Signing you in…” for a moment, then your dashboard.

Anyone who opens that link is signed in as you. Do not forward the email, and do not paste the link into a chat group to ask for help with it.

The most common problem

The email never arrived

In this order. Stop as soon as one of them explains it.

  • Spam or Junk. Look there first. In Gmail also check the Promotions and Updates tabs. Search your whole mailbox for Sign in to rather than scrolling the inbox.
  • A typo in the address. The screen says “Check your email” for every address, including one we have never seen — we deliberately do not reveal whether an address has an account. So a link sent to a mistyped address is silent by design. Press Use a different email and type it again slowly.
  • Give it a minute. Delivery is usually seconds, but a busy mail provider can hold it. Wait sixty seconds before asking for another.
  • Ask for a fresh link. Each link works once and they do not cancel one another, so if two arrive, use the newest email.
  • Too many attempts. After roughly five requests for the same address in ten minutes, requests are refused and the screen shows a bare message reading rate_limited. Nothing is broken. Wait ten minutes and ask once.
  • A work mailbox with filtering. If your company scans or quarantines mail, ask whoever runs it to release the message and allow the sender. Once one arrives, add that sender to your contacts so the next one lands in the inbox.
  • A shared or forwarding address. If sales@ forwards to three people, the link still works only once — whoever clicks first gets in. Use your own address for your own account.
It arrived, but

You clicked the link and nothing happened

You land back on the sign-in page with a red banner:“That sign-in link has expired or already been used. Request a new one below.”That message covers several causes.

  • It was too old. Past its expiry the link is dead. Ask for another and click it straight away.
  • It had already been used. Including by something that is not you: some mail systems open links to scan them. A brief window allows for that, but a scan hours earlier will have burned it. Request a new one.
  • Only part of the link travelled. Long links get broken across lines by some mail apps, so a click sends half the address. Long-press or right-click the link, copy it, and paste the whole thing into your browser's address bar.
  • It opened inside another app. Links tapped in WhatsApp, Gmail or Outlook on a phone often open in that app's own mini-browser. If it fails there, copy the link and open it in Chrome or Safari instead.
  • You asked from one portal and opened it somewhere else. The link goes back to the site that sent it. If you requested it on the team portal, that is where it takes you.

The reliable sequence

Open the sign-in page in your normal browser on the device you actually want to work on. Ask for the link there. Open your email in that same browser or on that same phone. Click once. Do not click twice, and do not open the email on a second device to “try that one too”.

Faster next time

Two ways to skip the email

Both are set up from Security once you are signed in — under Account in the owner dashboard sidebar, and under Settings in the team portal.

  • A passkey. Security → Passkeys → Register this device, and confirm with your fingerprint, face or device PIN. After that the sign-in page offers“Already set up a passkey? Use it →”. It is deliberately a quiet link rather than a big button, because clicking it before you have registered one only produces a confusing browser error.
  • Google, Microsoft, Apple or Facebook. These buttons appear on the sign-in pageonly when they have been switched on for your deployment. If you do not see them, they are not available to you and the email link is the way in — that is not a fault to report. Where they are available, link them fromSecurity → Linked accounts. The provider must hand back the same email address as your account; a different address creates a separate account rather than joining this one.

A passkey lives on the device you registered it on. Register one on each device you use regularly, and keep the email route as your fallback.

If that did not work

What to send us

  • Email support@orcalinq.com with the email address you typed, spelled out.
  • Say which site you were on — app.orcalinq.com or agents.orcalinq.com.
  • Quote the on-screen message word for word, including anything in the red banner.
  • Give the rough time of your last attempt, and say whether the email has ever arrived before.
  • Never include the sign-in link itself. It signs in whoever opens it, and it is no use to us.

We cannot send you a password, because your account does not have one. What we can do is check whether the link was issued and whether it was delivered.

Related pages

Keep exploring

One field, one link.

Type your email, press Send sign-in link, open the email, click once.

Owner sign-inTeam sign-in