Sandbox
$0
A free, branded space to test the widget, knowledge base, and handoff loop before connecting a production WhatsApp line.
- Try the widget
- Add a basic FAQ
- Test handoff with Telegram or PWA
- Platform branding
- 100 handled customers / month
Pricing
Start at $9. Scale when ready.
AI answers first, humans join when it matters, and your team replies from the apps they already use. No credit top-ups.
Solo
$9 / month
$7/mo annually
One live channel, AI answering, human handoff, and Wake audit for operators shipping their first conversational surface.
- 1 live channel + website widget
- AI answering + human handoff
- 1 verified website domain
- 1 agent seat
- 300 handled customers / month
- Wake audit (90 days)
- Email support
Business
$19 / month
$15/mo annually
AI answers first, humans join when it matters, and your team replies from the apps they already use.
- 1 verified website domain
- 3 agent seats
- 1,000 handled customers / month
- Website widget
- WhatsApp Cloud API (BYOK)
- Telegram agent endpoint
- Semantic routing + human handoff
- Knowledge base + KB gaps closed-loop
- Live Podium + decision-trace audit
- Missed-handoff follow-up
- Email support
Pro
$39 / month
$31/mo annually
Multiple channels, Sonar routing, departments, BYOK keys, and up to 10 agents for teams running customer ops across more than one channel.
- Multiple channels (Web + WhatsApp + 1 more)
- Sonar routing + Matriarch departments
- BYOK channels
- Up to 3 verified website domains
- Up to 10 agent seats
- 3,000 handled customers / month
- Wake audit (180 days)
- Priority email support
Agency
Starts $99 / mo · Talk to us
For agencies, white-label deployments, usage-billed capacity, SSO, advanced audit, and dedicated onboarding.
- 10+ verified website domains
- Unlimited agent seats
- Usage-billed handled customers
- White-label options
- Custom usage limits
- SSO and advanced audit
- Dedicated onboarding
Feature matrix
What's included at each tier
| Sandbox | Solo | Business | Pro | Agency | |
|---|---|---|---|---|---|
| Price | Free | $9 / mo | $19 / mo | $39 / mo | Starts $99 / mo · Talk to us |
| Handled customers / month | 100 | 300 | 1,000 | 3,000 | Usage-billed |
| Domains | 1 | 1 | 1 | 3 | 10+ |
| Agents | 1 | 1 | 3 | 10 | Unlimited |
| Website widget | ✓ | ✓ | ✓ | ✓ | ✓ |
| BYOK channels | Test only | ✓ | ✓ | ✓ | ✓ |
| Semantic routing + human handoff | Limited | ✓ | ✓ | ✓ | ✓ |
| Knowledge base + KB gaps | Basic | ✓ | ✓ | ✓ | ✓ |
| Conversation retention | 30 days | 90 days | 90 days | 180 days | Custom |
| White-label / SSO / advanced audit | — | — | — | — | ✓ |
| Support | Community | Priority email | Dedicated onboarding |
WhatsApp, SMS, and other provider fees are paid directly to your provider through your own account. The platform does not mark them up.
Frequently asked
Frequently asked questions
What counts as a handled customer?
A handled customer is a unique customer who receives an AI answer, routing decision, handoff, or human reply through the platform during the billing month.
What happens if I go over my handled-customer allowance?
Nothing suddenly breaks. We warn you before the limit, keep a grace buffer, then add a predictable customer pack or move you to Agency if the volume is consistently higher.
Do I need my own WhatsApp / Meta keys?
Yes — on every tier. OrcaLinq is BYOK by design. You own the relationship with Meta, Telegram, LINE, and Shopify. If you leave OrcaLinq, your channels keep working on your own credentials.
Is there a free plan?
Yes. Sandbox is free for testing the widget, knowledge base, and handoff loop. Production business usage belongs on Solo, Business, Pro, or Agency.
Does pricing include WhatsApp or SMS provider fees?
WhatsApp, SMS, and other provider fees are paid directly to your provider through your own account. The platform does not mark them up.
Does pricing include AI model costs?
Normal AI answering, routing, and handoff usage is included. Larger tenants can bring their own compatible model-provider key on Agency.
What is the support SLA?
Solo, Business, and Pro include email support. Agency can include a dedicated onboarding path, custom limits, and stronger support terms.
What currencies do you bill in?
Pricing is shown in USD. Local-currency conversion happens at checkout where supported.
Run the customer line your team will actually answer.
Start in the sandbox, then choose the plan that matches your real customer traffic.