OrcaLinq is the Pod that listens across every WhatsApp, Telegram, LINE, Messenger, Instagram and Shopify message — the Matriarch reads intent, drafts the reply, and hands off to a Hunter on the channel they already live in. One Pod. Every channel. No bots-that-sound-like-bots.
Every channel is BYOK — you bring the Meta app, the WABA, the Telegram bot, the LINE official account. We never sit between you and the platform. Rip us out and your traffic keeps flowing.
OrcaLinq reads what your customer actually means, answers what it can, and pages the right person when it shouldn't.
Inbound message arrives via web chat, WhatsApp, Instagram, Messenger, Telegram, LINE, Shopify, or a custom webhook.
The semantic intent signal scores meaning using message content, conversation context, knowledge, and business policy.
The AI routing engine decides whether to answer, ask, run a tool, or hand off to a human.
When a person is needed, the right human agent is paged on the endpoint they already use.
Every Pod has one. The Matriarch reads intent from the shape of each incoming signal and decides what happens next — speaking only ever in the Pod’s own Dialect.
The Pod comes to the agent — they answer from the app they already live in, never a forced new inbox.
The smallest chat loader in the industry. One async line on the page; nothing else blocks.
You own the channel relationship end to end — we are never the carrier in the middle.
One operating layer on the global edge — no servers to size, patch, or babysit, and no cold starts in front of your customers.
Visitors type in their own language; the AI detects, answers, and replies in kind — no per-language setup.
<script async src="https://widget.orcalinq.com/w.js"
data-key="pub_xxx"></script>Customers stay on the channel they chose. Agents reply from the endpoint they already check — WhatsApp, Telegram, LINE, the PWA, or a custom endpoint. Owners watch the whole pod from the Podium.
Live Podium board with conversations, routing decisions, audit trail, and team availability across every channel.
Reply from the messaging app you already use. The Den endpoint pushes summaries, customer context, and lets you reclaim or release the conversation.
No forced channel switch. They start on the website, continue on WhatsApp, finish on email — same conversation thread.
The AI-powered concierge for customer conversations.
Every row is a real, verifiable capability. Hover a vendor to isolate their column. If you spot a row we got wrong, tell us — we'll update the same day.
| Capability | Orca Linq | Intercom | Drift | Zendesk | Tidio | Crisp |
|---|---|---|---|---|---|---|
| Loader bundle size (gzipped) | 2.4 KB | ~230 KB | ~310 KB | ~170 KB | ~180 KB | ~95 KB |
| WhatsApp Cloud API (BYOK) Own your WABA, your phone number, your app secret. | Partial | Partial | Partial | |||
| Telegram Bot API (native) | ||||||
| LINE Official Account | Partial | |||||
| Messenger + Instagram DMs | ||||||
| Shopify event webhook ingestion | Partial | Partial | Partial | |||
| Agent can reply from *their* Telegram / WhatsApp Universal agent endpoint framework, unique to Orca Linq. |
Start in a sandbox, then choose the customer-chat capacity that fits your team. WhatsApp and other provider fees stay in your own provider account.
$0
A free, branded space to test the widget, knowledge base, and handoff loop before connecting a production WhatsApp line.
$9 / month
$7/mo annually
One live channel, AI answering, human handoff, and Wake audit for operators shipping their first conversational surface.
$19 / month
$15/mo annually
AI answers first, humans join when it matters, and your team replies from the apps they already use.
$39 / month
$31/mo annually
Multiple channels, Sonar routing, departments, BYOK keys, and up to 10 agents for teams running customer ops across more than one channel.
Starts $99 / mo · Talk to us
For agencies, white-label deployments, usage-billed capacity, SSO, advanced audit, and dedicated onboarding.
A semantic PBX routes modern messaging conversations by intent, context, knowledge, policy, and team availability instead of phone extensions, IVR menus, or rigid chatbot flows.
No. AI answering is one part of OrcaLinq. The platform also handles semantic routing, human handoff, agent endpoints, channel ownership, transcripts, and audit trails.
Not necessarily. Owners can supervise from the Podium, while agents can receive and reply through endpoints they already use such as WhatsApp, Telegram, LINE, the PWA, or future custom endpoints.
Yes. OrcaLinq is designed around BYOK channel ownership. The business owns its provider relationship, credentials, templates, and fees.
Low-confidence conversations and explicit human-request signals trigger handoff to the right human agent. AI never silently guesses at risk-sensitive decisions.
What it is, how it routes, and why it beats brittle chatbot flows.
BYOK setup, templates, AI-first answering, and human handoff.
When AI answers, when it asks, and when it routes to a person.
Free Sandbox, Solo to Pro, and Agency for resellers and high-volume teams.
Tenant isolation, audit trail, and BYOK credential handling.
vs Intercom, Zendesk, Respond.io, WATI.
Spin up a sandbox in minutes. Connect your channels later. Bring your own keys when you do.