OrcaLinq is one AI that listens across every WhatsApp, Telegram, LINE, Messenger, Instagram and Shopify message — it reads what each customer means, drafts the reply, and pulls in a teammate on the channel they already use. One pod, every channel. No bots that sound like bots.
Every channel is BYOK — you bring the Meta app, the WABA, the Telegram bot, the LINE official account. We never sit between you and the platform. Rip us out and your traffic keeps flowing.
OrcaLinq reads what your customer actually means, answers what it can, and pages the right person when it shouldn't.
Inbound message arrives via web chat, WhatsApp, Instagram, Messenger, Telegram, LINE, Shopify, or a custom webhook.
The semantic engine — we call it Sonar — scores meaning from message content, conversation context, knowledge, and business policy.
The AI routing engine decides whether to answer, ask, run a tool, or hand off to a human.
When a person is needed, the right agent is paged on the channel endpoint they already use.
Every Pod has one. The Matriarch reads intent from the shape of each incoming signal and decides what happens next — speaking only ever in the Pod’s own Dialect.
The Pod comes to the agent — they answer from the app they already live in, never a forced new inbox.
The smallest chat loader in the industry. One async line on the page; nothing else blocks.
You own the channel relationship end to end — we are never the carrier in the middle.
One operating layer on the global edge — no servers to size, patch, or babysit, and no cold starts in front of your customers.
Visitors type in their own language; the AI detects, answers, and replies in kind — no per-language setup.
<script async src="https://widget.orcalinq.com/w.js"
data-key="pub_xxx"></script>Customers stay on the channel they chose. Agents reply from the endpoint they already check — WhatsApp, Telegram, LINE, the PWA, or a custom endpoint. Owners watch every channel from one live board.
One live board — the Podium — with conversations, routing decisions, audit trail, and team availability across every channel.
Reply from the messaging app you already use. Your endpoint — the Den — pushes summaries and customer context, and lets you reclaim or release the conversation.
No forced channel switch. They start on the website, continue on WhatsApp, finish on email — same conversation thread.
The AI-powered concierge for customer conversations.
Every row is a real, verifiable capability. Hover a vendor to isolate their column. If you spot a row we got wrong,tell us — we'll update the same day.
| Capability | Orca Linq | Intercom | Drift | Zendesk | Tidio | Crisp |
|---|---|---|---|---|---|---|
| Loader bundle size (gzipped) | 2.4 KB | ~230 KB | ~310 KB | ~170 KB | ~180 KB | ~95 KB |
| WhatsApp Cloud API (BYOK)Own your WABA, your phone number, your app secret. | Partial | Partial | Partial | |||
| Telegram Bot API (native) | ||||||
| LINE Official Account | Partial | |||||
| Messenger + Instagram DMs | ||||||
| Shopify event webhook ingestion | Partial | Partial | Partial | |||
| Agent can reply from *their* Telegram / WhatsAppUniversal agent endpoint framework, unique to Orca Linq. |
One paid plan, priced per website. Start free, upgrade when the free allowance runs out. WhatsApp and other provider fees stay in your own provider account.
A semantic PBX routes modern messaging conversations by intent, context, knowledge, policy, and team availability instead of phone extensions, IVR menus, or rigid chatbot flows.
No. AI answering is one part of OrcaLinq. The platform also handles semantic routing, human handoff, agent endpoints, channel ownership, transcripts, and audit trails.
Not necessarily. Owners supervise from one live board (the Podium), while agents receive and reply through endpoints they already use such as WhatsApp, Telegram, LINE, the PWA, or future custom endpoints.
Yes. OrcaLinq is designed around BYOK channel ownership. The business owns its provider relationship, credentials, templates, and fees.
Low-confidence conversations and explicit human-request signals trigger handoff to the right human agent. AI never silently guesses at risk-sensitive decisions.
What it is, how it routes, and why it beats brittle chatbot flows.
BYOK setup, templates, AI-first answering, and human handoff.
When AI answers, when it asks, and when it routes to a person.
A free plan and one paid plan, priced per website. ₹ in India, $ elsewhere.
Tenant isolation, audit trail, and BYOK credential handling.
vs Intercom, Zendesk, Respond.io, WATI.
Start free on your own site in minutes. Connect your channels later. Bring your own keys when you do.