Everything your customer line needs.
The capabilities that turn a chat widget into a semantic PBX. Pick a card to read deeper, or jump straight to demo or pricing.
Six pillars, one routing layer
-
Semantic routing
The Sonar intent engine reads message content, conversation context, and policy to decide whether to answer, ask, run a tool, or hand off.
-
AI human handoff
Confidence triggers, policy escalations, customer intent — all surface to the right human on the endpoint they already use.
-
Knowledge base AI
RAG that knows when not to answer. Cite the source, link the original document, and ask for a person when confidence drops.
-
Bring your own keys
Your Meta app, your WABA, your LINE channel, your AI keys. No reseller markup. No lock-in. Your provider relationships stay yours.
-
Agent-native endpoints
Reply from WhatsApp, Telegram, LINE, Meta, the PWA, or a signed webhook. One active endpoint per agent. No collisions.
-
Podium live board
Owners and supervisors get a live view of every conversation, routing decision, and team availability across every channel.
Frequently asked questions
What is the most important feature?
Semantic routing is the foundation. Everything else — handoff, knowledge, endpoints, Podium — is either an input or an output of the routing decision.
Can I disable AI answering and only use semantic routing?
Yes. Configure the routing policy to never answer directly and always ask for a clarifying signal or hand off. The Sonar intent layer still does the work.
Do features differ between channels?
The platform exposes a consistent feature surface across channels, but each channel has its own constraints. WhatsApp templates, Instagram 24-hour windows, and LINE Official Account quotas are honored.
Keep exploring
Ready to give your customers one place to talk to you?
Spin up a sandbox in minutes. Connect your channels later. Bring your own keys when you do.